Operations & Customer Support Jobs in Dubai | AED 3,500 | Logistics Platform

Job Description

Customer Support jobs in Dubai are currently available for proactive and detail-oriented professionals. We are looking for an Operations & Customer Support Assistant to join a growing logistics platform. This role is ideal for candidates who enjoy supporting daily operations, handling customer inquiries, and contributing to brand onboarding. Immediate joiners are preferred for this exciting opportunity.

We are seeking a proactive and detail-oriented Operations & Customer Support Assistant to join our team in Dubai. The successful candidate will be responsible for handling customer inquiries via email and WhatsApp, managing orders, deliveries, and shipment tracking, and resolving issues such as returns, refunds, and delays. This role also involves supporting product listings, stock updates, and onboarding new brands while managing seller accounts. If you have strong organizational skills and a passion for customer service, this is the perfect role for you.

If you are seeking Customer Support jobs in Dubai with a growing logistics platform, this role offers the opportunity to work in a dynamic environment where your contributions directly impact operations and customer satisfaction. The ideal candidate will have good communication and organizational skills, with experience in customer support or logistics considered a strong advantage.

Job Details

• Position: Operations & Customer Support Assistant
• Company: DLMC Consultants | Immigration Consultant | Recruitment & Relocation Experts
• Location: Dubai, UAE
• Employment Type: Full-time, Permanent
• Salary: AED 3,000 – 3,500 per month
• Joining: Immediate (Immediate joiners preferred)

Key Responsibilities

• Handle customer inquiries professionally via email and WhatsApp, providing timely and accurate responses.
• Manage orders, deliveries, and shipment tracking to ensure smooth operations and customer satisfaction.
• Resolve customer issues, including returns, refunds, and delivery delays, with empathy and efficiency.
• Support product listings and stock updates to maintain accurate inventory records.
• Onboard new brands and manage seller accounts, ensuring smooth integration into the platform.
• Coordinate with internal teams to streamline operations and improve service delivery.
• Maintain accurate records of customer interactions, orders, and issue resolutions.
• Identify opportunities to enhance customer experience and operational efficiency.

Requirements

• Good communication and organizational skills with attention to detail.
• Experience in customer support, logistics, or e-commerce operations is a strong advantage.
• Ability to handle multiple tasks simultaneously and work under pressure.
• Proficiency in using email, WhatsApp, and basic office software for customer communication and order management.
• Strong problem-solving skills with a customer-focused mindset.
• Ability to work independently and as part of a team.
• Immediate availability to join is preferred.
• Location: Dubai or willingness to commute/relocate.

Skills & Experience

• Proven experience in customer support, operations, or logistics roles.
• Strong understanding of order management, shipment tracking, and delivery processes.
• Excellent written and verbal communication skills in English.
• Ability to resolve customer complaints and issues professionally and efficiently.
• Experience with brand onboarding and seller account management is a plus.
• Proficiency in Microsoft Office and customer support tools.
• Detail-oriented with strong organizational skills.
• Ability to adapt to a fast-paced and growing business environment.

About the Company

Our client is a growing logistics platform based in Dubai, committed to providing seamless delivery solutions and exceptional customer service. Dynamic Logics is managing the recruitment process for this role to ensure a smooth experience for qualified candidates. For those seeking Customer Support jobs in Dubai, this role offers the opportunity to work in a dynamic and fast-paced environment where you can develop your skills in operations, customer service, and brand management.

How to Apply

If you meet the qualifications and are ready to take on a new challenge, please send your CV and Apply Now. Only shortlisted candidates will be contacted. For more opportunities, visit our jobs in Dubai page to explore other vacancies. You can also view more details on LinkedIn or search similar roles on Indeed.

Disclaimer

This job information is published for informational purposes only. We are not a recruitment agency and do not collect CVs. Always verify the employer before applying.