Call Center Team Leader Jobs in Dubai 2026 – High Performance Leadership Role

Job Description

Call center team leader jobs in Dubai are critical positions within customer service operations. They ensure teams perform efficiently while delivering high-quality customer experiences. This opportunity is ideal for experienced call center professionals. They should possess strong leadership skills and performance management expertise. They must have the ability to drive team success in a fast-paced environment.

We are currently hiring a Call Center Team Leader to join a leading customer contact services provider in Dubai. Call center team leader jobs in Dubai need professionals who can supervise call center agents. They must monitor performance and ensure operational targets are consistently achieved. The selected candidate will play a key role in managing daily operations, maintaining service quality, and supporting team development.

The Call Center Team Leader will oversee team performance, provide coaching, and ensure adherence to company policies and service standards. Call center team leader jobs in Dubai involve setting performance targets. They monitor KPIs such as average handling time and customer satisfaction. The job also includes implementing performance improvement plans. This role requires strong analytical skills, leadership capabilities, and the ability to motivate teams effectively.

In addition, the candidate will be responsible for quality assurance. This includes monitoring calls and providing feedback. They must ensure high standards of customer interaction. Call center team leader jobs in Dubai also include managing workflow, handling staffing schedules, and ensuring efficient call handling processes. The role demands professionals who can balance operational efficiency with customer service excellence.

The position also focuses on team engagement. The leader will motivate employees and recognize achievements. They will also foster a positive work environment. Call center team leader jobs in Dubai require individuals who can build strong team culture. They must resolve challenges. They should drive continuous improvement across operations.

Furthermore, the candidate will track performance metrics, prepare reports, and provide insights to management for strategic decision-making. Call center team leader jobs in Dubai offer excellent opportunities. These roles are ideal for professionals aiming to advance into senior leadership positions within customer service and operations.

Job Details

• Position: Call Center Team Leader
• Company: IBT Global Call Centre Services LLC
• Location: Dubai, UAE
• Employment Type: Full-Time
• Salary: Not disclosed
• Joining: As per company

Key Responsibilities

• Lead and supervise call center agents and support teams
• Monitor team performance and ensure KPI targets are achieved
• Conduct coaching sessions and provide performance feedback
• Ensure quality assurance through call monitoring and evaluations
• Manage daily operations, schedules, and workflow efficiency
• Motivate team members and maintain positive work environment
• Prepare performance reports and analyze operational data

Requirements

• Proven experience in call center leadership or supervisory role
• Strong knowledge of call center KPIs and performance metrics
• Excellent communication and leadership skills
• Ability to manage teams and handle performance challenges
• Strong problem-solving and decision-making abilities
• Experience with call center systems and technologies
• Ability to work in a fast-paced environment

Skills & Experience

• Leadership and team management expertise
• Performance monitoring and coaching skills
• Strong analytical and reporting abilities
• Customer service excellence and quality assurance knowledge
• Effective communication and interpersonal skills

About the Company

IBT Global Call Centre Services LLC is a professional call center and customer contact solutions provider in Dubai. The company focuses on delivering high-quality customer experiences, operational efficiency, and continuous improvement. It offers a dynamic work environment where professionals can grow and develop leadership skills in customer service operations.

How to Apply

If you are interested in call center team leader jobs in Dubai, send your updated CV, and Apply Now. Explore more opportunities on jobs in Dubai. You can also apply via LinkedIn or browse similar roles on Indeed.

Disclaimer

This job information is published for informational purposes only. We are not a recruitment agency and do not collect CVs. Always verify the employer before applying.