Jobs in Dubai: Operations Manager | Call Center Background | Customer Service | Urgent Hiring

Job Description

Jobs in Dubai are now available for experienced Operations Managers. A leading company in Dubai is looking for an Operations Manager with a background in Customer Service or Call Center operations, plus good technical understanding. These jobs in dubai require strong leadership skills and experience managing KPIs and SLAs. If you are searching for dubai job vacancies or latest jobs in uae in operations management, this is your opportunity. Dubai hiring now for senior professionals. Urgent jobs in dubai are available for qualified candidates who can join immediately. Jobs in dubai for indian and all nationalities with relevant experience are welcome to apply.

A reputable company in Dubai is seeking an experienced Operations Manager to lead daily operations, manage service performance, and drive customer satisfaction. These jobs in dubai require a professional with a strong background in Call Center or Customer Service environments, combined with technical understanding to coordinate effectively with technical teams. You will be responsible for managing teams, achieving KPIs, handling escalations, and improving overall customer experience. This is one of the most promising gulf jobs today for operations professionals looking to advance their careers. If you have strong leadership skills and experience with KPIs and SLAs, this role is for you. These are urgent jobs in dubai for qualified candidates ready to make an immediate impact.

Job Details

• Position: Operations Manager
• Company: Confidential (Leading Customer Service Organization)
• Industry: Call Center / Customer Service
• Location: Dubai, UAE
• Employment Type: Full-time
• Salary: Not disclosed (competitive based on experience)
• Experience: Minimum 5-7 years in Call Center / Customer Service operations
• Joining: Immediate / As per company policy

Key Responsibilities

• Manage daily operations and service performance to meet organizational goals.
• Lead, mentor, and motivate teams to achieve KPIs and productivity targets.
• Handle customer escalations professionally and resolve issues promptly.
• Improve customer experience by identifying pain points and implementing solutions.
• Coordinate with technical teams to resolve service-related technical challenges.
• Monitor SLA compliance and ensure service delivery standards are met.
• Prepare and present operational reports to senior management.
• Develop and implement process improvements to increase efficiency.

Requirements

• Experience in Call Center or Customer Service operations (mandatory).
• Strong leadership and team management skills.
• Familiar with KPIs, SLAs, and performance metrics.
• Basic technical knowledge to coordinate with IT and technical teams.
• Proven ability to handle escalations and improve customer satisfaction.
• Excellent communication and problem-solving skills.
• Bachelor’s degree in Business Administration or related field.
• Available to join immediately – these are urgent jobs in dubai.

Skills & Experience

• 5-7 years of experience in Call Center or Customer Service operations management.
• Proven track record of achieving KPIs and improving SLA compliance.
• Strong analytical and data-driven decision-making skills.
• Proficiency in CRM software and call center tools (e.g., Zendesk, Salesforce, Avaya).
• Excellent interpersonal and conflict resolution skills.
• Ability to work under pressure and manage multiple priorities.
• Technical understanding of IT systems, networking, or software applications is a plus.

What We Offer

• Leadership role in a growing customer service organization.
• Competitive salary and benefits package.
• Opportunity to drive operational excellence and customer satisfaction.
• Professional growth and career advancement opportunities.
• Dynamic and supportive work environment in Dubai.

About the Company

Our client is a leading customer service and call center organization headquartered in Dubai, serving clients across the Middle East. For those seeking jobs in dubai, dubai job vacancies, or latest jobs in uae in operations management, this role offers a fantastic career opportunity. Whether you are looking for walk in interview dubai options or applying online, we encourage qualified candidates to submit their CVs. Gulf jobs today for operations managers are rare, so do not miss this chance. Jobs in dubai for indian and all nationalities with relevant experience are welcome to apply. Dubai hiring now for experienced Operations Managers. Part time jobs dubai options are not available for this senior role as it is a full-time leadership position.

How to Apply

If you meet the requirements and are ready to take on a leadership role with these jobs in dubai, please send your CV. Only shortlisted candidates will be contacted for an interview.To apply: Click the “Apply Now” button below or send your CV to the email address provided after submission. For walk in interview dubai updates, follow our career page. Only shortlisted candidates will be contacted. For more opportunities and guidance on finding your next role, check out our comprehensive guide: How to Get a Job in Dubai in 2026. Explore our related job categories: Jobs in Dubai, Customer Service Jobs in Dubai, and HR Jobs in Dubai to find your next career opportunity. You can also explore job listings on LinkedIn and Naukri Gulf for additional opportunities in the region.

Disclaimer

This job information is published for informational purposes only. We are not a recruitment agency and do not collect CVs. Always verify the employer before applying.